Thank you for shopping at Naturalling.online. We are committed to providing quality herbal wellness products and a satisfying shopping experience. Please read this Refund & Return Policy carefully before placing an order.
1. Eligibility for Returns
Due to the nature of our herbal wellness products, returns are accepted only under the following circumstances:
- You received the wrong product.
- You received a damaged product.
- The product was defective upon delivery.
- The product expired before delivery.
- You received an incomplete order.
To be eligible for a return, you must contact us within 48 hours of receiving your order and provide clear photos or videos of the product and packaging.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Opened or used products.
- Products with broken or removed seals.
- Products damaged due to improper handling after delivery.
- Products returned without original packaging.
- Change of mind or personal preference after delivery.
3. Refund Process
Once your request is reviewed and approved:
- A replacement product may be sent, or
- A refund may be issued using the original payment method, where applicable.
Refunds are generally processed within 7–10 business days after approval. The time required for the funds to appear in your account may depend on your bank or payment provider.
4. Exchange Policy
Eligible products may be exchanged only if they were:
- Damaged during shipping,
- Incorrectly delivered, or
- Defective when received.
Exchanges are subject to stock availability.
5. Order Cancellation
Orders may be cancelled before they are packed or shipped.
Once an order has been dispatched, it cannot be cancelled. If cancellation is approved before shipment, any applicable refund will be processed to the original payment method.
6. Shipping Charges
Original shipping charges, cash-on-delivery fees, or other service charges are generally non-refundable, unless the return is due to our error (such as sending the wrong or damaged product).
7. Return Shipping
If the return is approved because of our mistake or a defective product, we may arrange return shipping or reimburse reasonable return shipping costs, as applicable.
8. Refused Deliveries
If a customer refuses delivery without a valid reason or provides an incorrect delivery address, we reserve the right to refuse future orders or deduct applicable shipping and handling costs from any eligible refund.
9. Product Inspection
All returned products are inspected before a refund or replacement is approved. We reserve the right to reject any request that does not meet the conditions outlined in this policy.
10. Force Majeure
Naturalling.online is not responsible for delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, or other unforeseen circumstances.
11. Policy Changes
We reserve the right to modify this Refund & Return Policy at any time. Any updates will be posted on this page with a revised Effective Date.
12. Contact Us
If you have any questions or wish to request a return or refund, please contact us:
Website: https://naturalling.online
Email: akashdurlov6@gmail.com
Please include your order number, contact details, and a brief description of the issue to help us process your request more efficiently.