Thank you for shopping with Naturalling.online. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
- Orders are processed after successful payment confirmation or order verification, where applicable.
- Most orders are processed within 1–2 business days.
- Orders placed on Sundays or public holidays may be processed on the next business day.
2. Delivery Areas
Naturalling.online currently ships to most serviceable locations across India. Delivery availability depends on our courier partners and your delivery address.
3. Estimated Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities and Towns: 3–7 business days
- Remote Locations: 5–10 business days
These delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping on selected products or promotional campaigns.
5. Order Tracking
Once your order has been shipped, you may receive a confirmation email or SMS containing shipment details and, where available, a tracking number to monitor your delivery.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts. If delivery cannot be completed because of an incorrect address, recipient unavailability, or other customer-related reasons, the shipment may be returned to us.
Additional shipping charges may apply for reshipment.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including:
- Full Name
- Mobile Number
- House/Building Number
- Street or Locality
- City
- State
- PIN Code
Naturalling.online is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
8. Damaged Packages
If your package appears damaged at the time of delivery:
- Check the package before accepting it, where possible.
- Take clear photos of the packaging and product.
- Contact us within 48 hours of delivery with your order details and supporting images.
We will review the issue and provide assistance in accordance with our Refund & Return Policy.
9. Delayed Deliveries
Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Transportation disruptions
- Public holidays
- Government restrictions
- Courier service delays
- Natural disasters
Naturalling.online is not liable for delays caused by such events.
10. Discreet Packaging
To help protect customer privacy, we may use plain and discreet packaging whenever reasonably possible. The outer package will generally not display detailed product information.
11. Lost Shipments
If your order is significantly delayed or appears to be lost in transit, please contact us. We will work with the courier partner to investigate and, where appropriate, arrange a suitable resolution.
12. Policy Updates
We may update this Shipping Policy from time to time. Any changes will be published on this page with a revised Effective Date.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Website: https://naturalling.online
Email: akashdurlov6@gmail.com
We will make reasonable efforts to respond to your inquiry as promptly as possible.